Dive Brief:
- Amway, the direct sales company, is supporting the learning needs of its 19,000 employees in over 100 countries through its globally-directed social learning program, Amway University, according to a report from the Association for Talent Development (ATD).
- To direct work on Amway University, the company formed global council made up of HR, learning and development professionals. Five teams of 50 members each focused on a core area of employee training, including leadership, design and change management. They also developed user personas of employees who would use the program.
- Angie Wittkowski, supervisor of the Amway University project, told ATD that these personas were invaluable for ensuring that employees had a voice in the development of training programs. Since the program's official launch in Aug. 2014, nearly 94% of Amway's employees have completed training at Amway University.
Dive Insight:
Companies in any industry can learn from the steps that Amway took in order to develop a powerful employee training resource. Amway invested a lot of time and money into creating a total university experience for all employees spanning multiple countries and cultures.
The corporate learning progress continues to evolve, becoming more social and encouraging employees to contribute their own content. Blog posts, videos, images and documents augment the ordinary learning experience. This alone could encourage employee participation and contribute to the learning process, a problem that a lot of companies experience.
