Dive Brief:
- A new survey from Allegis Global Solutions shows that job seekers seem not to mind chatbots during recruitment, reports ERE Media. In fact, it's far better than not getting any response at all.
- 200 candidates were asked how comfortable they are interacting with career chatbots when applying for work. 22% were 'extremely comfortable' and 37% were 'fairly comfortable'.
- Most employees (66%) are at ease with AI chatbots during the application process. Candidates are least comfortable with AI when it is involved in pre-employment skill assessments (20%).
Dive Insight:
Artificial intelligence has created a new generation of chatbots that can communicate data and updates to job candidates. Most job seekers are now aware of them and their purpose, but their comfort with this technology is just now being studied.
When high-tech impedes upon functions that are typically high-touch, like with skill assessments, the more leery applicants become of the tech. While chatbots are certainly useful for keeping candidates updated during weeks-long hiring processes, employers have to ensure the chatbots amplify a strong, human-centric recruiting program or risk turning applicants off from the process entirely.
Employers can and should gather feedback from candidates regarding the use of chatbots, and use this as an opportunity to educate candidates about the benefits.
