Dive Brief:
- Farmers Insurance says it will be deploying virtual reality (VR) programs to train claims representatives to assess homes for damage, according to Fortune.
- Trainees will be able to navigate hundreds of realistic damage scenarios using a gamified learning course. They are then scored on their performance, Fortune says.
- The company says it plans to have 50 employees use the new training this year, before it eventually rolls it out to thousands of other adjusters.
Dive Insight:
Farmers believes VR will transform how the organization implements learning, from initial training to continual learning for reps with experience in the field.
Other employers are taking the leap, too. KFC and Walmart are among several non-tech giants using the immersive systems to train workers on a nationwide scale. For some, like the University of Nebraska Medical Center, entire buildings and programming are being built around the technology.
While the overall success of the tech remains to be seen, more and more companies are betting on VR to transform employee training.
