Dive Brief:
- Dan Ring, writer for Tech Target shares that Hyatt Hotels Corp., one of the world's largest hotel groups, has been using the cloud-based Saba learning platform to train it's 100,000 employees in 54 countries. It's been received well because of the increased use of mobile devices and the unique 24/7 nature of operations, he noted.
- The learning platform is mobile friendly, says Christy Sinnott, VP of learning at Hyatt Hotels' Global Operations Center. She tells Tech Target that by using a 'wordless' video training format, employees of all languages and cultures can learn how to make a bed or perform some other tasks consistently by watching the video training modules on their mobile phones. By using this new system, Hyatt was able to replace 2,500 previous training documents.
- Kirsten Petrich, Manager of learning at Hyatt, says that the Saba learning platform also allows the company to see who has completed training modules. Built-in language tools cater to the needs of employees. A five-star rating system lets Hyatt learning know which courses are most popular.
Dive Insight:
Training and development teams can learn much from the Hyatt Hotels example of a more on-demand, mobile-friendly learning model that's been adopted. So too, it's critical to note that a company that has hundreds of thousands of workers around the world, operating around the clock, and with multiple language types would need a solution like Saba to overcome several barriers to employee training.
By tapping into the commonly accepted use of mobile devices, combined with micro-learning and video learning, Hyatt has been able to successfully replace outdated training methods with a more sustainable one.
